OVERVIEW:  

Coordinate scheduling of surgical procedures and obtain all necessary information regarding the surgery.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Schedule and coordinate all surgical cases
• Recommend surgery times and dates while ensuring that adequate space and time is allowed for completion of each surgery.
• Review in detail procedure discuss cosmetic/lens options with patient and fees associated with add-ons
• Discuss medical clearance requirements in detail and the due dates
• Call and schedule patient for medical clearance with PCP, if surgical date is in the next 1-2 weeks
• Review with patient insurance benefits and explain ALL out of pocket expenses
• Answer and return all calls from patient and surgery facilities (ASC or Hospital) within 24 hours
• Verify each surgery is scheduled properly with the facility and the availability of operating rooms.
• Review future schedules based on physicians’ schedules. 
• Schedule A Scans and review all pre op and drop instructions and review medication list
• Coordinate in office laser date and schedule every 4-6- weeks
• Inform patients about the logistics of their surgery; assist patient with submission of insurance and preliminary financial arrangements and pre-certify surgeries with appropriate insurance companies; generally, be a source of information regarding all logistical aspects of the surgical process. 
• Discuss advance testing.
• Collect all fees associated with surgery PRIOR to surgery date
• Discuss options for adding lens & cosmetic procedures to surgery.
• Call patients after surgery to follow up and check on their well-being.
• Follow up with all patients that cancel surgery / reschedule / have not scheduled surgery

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

COMPETENCIES – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Intellectual

• Demonstrates attention to detail.
• Identifies and resolves problems in a timely manner.
• Uses reason even when dealing with emotional topics.
• Pursues training and development opportunities.
• Strives to continuously build knowledge and skills.
• Shares expertise with others.

Interpersonal

• Responds promptly to customer needs.
• Responds to requests for service and assistance.
• Focuses on solving conflict, not blaming.
• Maintains confidentiality.
• Listens to others without interrupting.
• Keeps emotions under control.
• Listens and gets clarification.
• Responds well to questions.
• Writes clearly and informatively.
• Edits work for spelling and grammar.
• Able to read and interpret written information.

Leadership

• Accepts feedback from others.
• Displays passion and optimism.
• Looks for ways to improve and promote quality.
• Demonstrates accuracy and thoroughness.
• Displays passion and optimism.

Organization

• Shows respect and sensitivity for cultural differences.
• Treats people with respect.
• Keeps commitments.
• Works with integrity and ethically.
• Upholds organizational values.
• Follows policies and procedures.
• Completes administrative tasks correctly and on time.
• Supports organization’s goals and values.

Self Management

• Adapts to changes in the work environment.
• Able to deal with frequent change, delays, or unexpected events.
• Is consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Follows instructions, responds to management direction.
• Takes responsibility for own actions.
• Asks for and offers help when needed.
• Uses time efficiently.
• Reacts well under pressure.
• Observes safety and security procedures.
• Determines appropriate action beyond guidelines.
• Reports potentially unsafe conditions.
• Uses equipment and materials properly.

Language, Math and Reasoning  

• Ability to read and comprehend simple instructions, short correspondence and memos.  Ability to write simple correspondence.  Ability to effectively present information in on and one and small group situations to customers, clients and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but involved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

EDUCATION, EXPERIENCE, and TRAINING: 

• High School Diploma or equivalent; and three to six month’s related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS: 

• There are no specific requirements for this position.

COMPUTER SKILLS:

• Excellent computer skills in a Microsoft Windows environment.
• Word processing software, Microsoft Word.
• Spreadsheet software, Microsoft Excel.

PHYSICAL DEMANDS – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and /or move up to 10 pounds. 
• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, talk or hear.
• While performing the duties of this job, the employee is frequently required to walk.
• While performing the duties of this job, the employee is occasionally stand, reach with hands and arms, stoop, or kneel
• crouch, or crawl in case of an emergency such as a fire in the building.

VISION REQUIREMENTS:

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

WORK ENVIRONMENT – The work environment characteristics described here are:   

• This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.